Questions about our Terms & Conditions
Contact support with your registered email or phone number. We'll verify your identity using your account details and KTP on file, then reset your password via email. Players in Surabaya and across Indonesia can use live chat for fastest recovery. Verification takes 10–15 minutes once you provide the required documents.
Yes. Submit a closure request through your account settings or contact support. Your account will be deactivated immediately, and any balance will be returned to your registered DANA, OVO, GoPay or QRIS account within 3–5 business days. You cannot reopen the same account after closure.
Deposit minimums are Rp 10,000 and depend on your chosen method. Withdrawals are subject to account verification level and regulatory thresholds. First-time withdrawals may be capped until you've completed full KTP verification. Contact support to check your personal limits.
Deposits usually clear in under one minute once you confirm payment in the app or gateway. If a deposit doesn't appear within 10 minutes, contact support with your transaction ID—we'll investigate the payment status and credit your account if the payment went through.
If you believe a transaction was made without authorisation or a withdrawal failed to reach you, open a dispute within 30 days. Submit proof of the transaction, the payment attempt, or your complaint via email or live chat. We investigate within 5 business days and either resolve it or escalate to the payment provider.
Stop using your account immediately and contact support through a different device or our main phone line. Do not log in again until support confirms the issue. We'll review login history, verify your identity, reset your password, and monitor for unauthorised activity. This usually takes 1–2 hours.
You can update your registered email, phone number, and linked payment methods (DANA, OVO, GoPay, QRIS) through account settings at any time. Changes take effect immediately for new deposits. Withdrawals always go to your most recently updated method unless you specify otherwise in the withdrawal form.
